SHIPPING:
US Shipping – All domestic orders ship with USPS standard post which is the most cost effective shipping option particularly for our vintage items which often are voluminous and/or heavy. Should you require a faster method of shipping please email us and we will get you a quote. All accessories (ties, bow ties, and pocket squares ship FREE of charge in the US). Home goods, Butler Book by Lord Wallington, and The Den items will ship via a pre calculated price by weight and size.
International Shipping – All international shipping is sent via USPS Standard International. We do not offer tracking, however a customs label number is provided which can track the movement of the package into your country. FREE shipping is not available to international destinations.
In an attempt to keep the cost of shipping as low as possible we try to use recycled shipping boxes and other supplies as much as possible.
PROCESSING TIMES:
Please allow one to three (1-3) business days for your order to ship.
RETURN POLICY:
At Lord Wallington we do our best to provide you with the highest level of quality and service when purchasing a product with us. However, if you are not satisfied with your purchase, return product within 30 days of purchase, in original condition and we will refund your full amount. If product is not returned in the condition as it was sent to you, there will be no refund.
Vintage and home decor Collection:
Please remember that antique & vintage pieces are at least 20 years old - with some of our items being over 100 years old - and have in most cases been loved and used by others before you. Thus, some may have slight imperfections and/or normal wear, as to be expected of used items. Any major flaws and defects will be noted and we are happy to provide close up photos, if needed. All of our photos are originals taken by Lord Wallington and also part of the item description. Note that at times items may appear larger than they are so make sure you carefully review the actual dimensions listed in the product description. Lastly, colors may vary slightly from the color on your screen due to monitor color restrictions.
Please note that due to their nature, antique and vintage items have lived long lives and may present slight imperfections, patina, crazing, rust, loss of gold gilt, and normal wear and tear, as to be expected of antique/vintage items. Any significant and visible flaws, defects and damage will be noted in the product description.
All antique and vintage sales are final. If you are unsure about an item and need additional photos or have any questions, please contact us prior to making your purchase; we are happy to provide you with any further information needed.
Butler Book by Lord Wallington:
If you have any questions or problems with the Butler Book by Lord Wallington please contact us at ask@cgo-enterprises.com and we'll do our best to help. If we cannot correct the discrepancy, the Butler Book can be returned in its original condition.
No returns on sale items.
BUTLER SERVICES:
Butler by Lord Wallington, Lord Wallington, or CGO Enterprises Inc. is only responsible for the agreement made between client and business whether that be delivery/currier services, housekeeping, pet walking, errand running, etc. In the event there is a disagreement in the services provided, Butler by Lord Wallington will make every effort to correct the issue within reason. If an agreement cannot be reached, Butler by Lord Wallington reserves the right to terminate the agreement at any time.
Housekeeping, pet walking, and delivery/currier service payment is due upon scheduling of service to secure your time with Butler by Lord Wallington. If your services are not performed to your expectations, Butler by Lord Wallington will correct any discrepancy within reason. If discrepancy cannot be corrected, a partial or full refund will be made within 3 days of service. If for some reason payment is not made to Butler by Lord Wallington for services provided, no future services will commence until paid in full.
Delivery- All deliveries must be signed for by recipient.
Privacy Policy
We have created this Privacy Policy to demonstrate our commitment to the privacy of our customers. Please read the following before using the site or submitting any personal information to learn more about our Privacy Policy, and how we treat personally identifiable information collected through out site.
Consent And Collection Of Information:
How do you get my consent?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ask@cgo-enterprises.com
Cookie/Tracking Technology
This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use our site. Cookies can also help customize the site for visitors.
Disclosure
We may disclose your personal information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Data Security
To protect your personal information, we take reasonable precautions and follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Age Of Consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes To This Privacy Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail ask@cgo-enterprises.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.